Effective Date: 15/08/2024

At www.buyroad.in, we strive to provide high-quality fashion products and accessories. To ensure you have all the necessary information before making a purchase, we have a limited return and refund policy due to the nature of our products. Once a product is unpacked, it cannot be resold to another customer in many cases. Therefore, we only support limited returns or cancellation requests.

1. Limited Returns or Cancellations

  • Eligibility: If you have concerns or questions regarding the product you received, please send images of the unused product from all sides to us at [email protected] within 2 days from the date of receiving the package.
  • Inspection: Our team will inspect the case and respond with the next steps. Please ensure that the product is in good condition with intact packaging.
  • Important Note: Requests may be rejected if the product is not in its original condition upon inspection by our team.

2. No Returns or Exchanges During Sales

  • We do not accept any exchange or return requests for products purchased during a SALE.

3. Defective or Incorrect Products

  • If you receive a defective or incorrect product, please email us at [email protected] with images of the item and your order number within 2 days of receiving your package.
  • Our team will review your case and get back to you with the next steps if it qualifies for a replacement.
  • Note: We do not offer returns in this situation. The delivery timeline for your replacement product will depend on your shipping location.

4. Return and Refund Process

  • The entire return or refund process typically takes 10 to 15 working days, although timelines may vary based on your shipping location.

5. Late or Missing Refunds

  • In cases of payment failure, these issues usually resolve themselves within 7-8 working days due to interactions between your bank and our payment partner.
  • If you have not received your refund after this time, please:
    • Check your bank account again.
    • Contact your credit card company, as it may take some time before your refund is officially posted.
    • Contact your bank, as there may be some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: [email protected]
Phone: +91 9152143570

By purchasing from www.buyroad.in, you agree to the terms of this Return and Refund Policy.